Frequently Asked Questions
Everything you need to know about your Kojeva beauty journey.
Are Kojeva products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and crafted with clean, hypoallergenic ingredients specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened and lightly used.
Are your products cruelty-free and vegan?
Absolutely. Kojeva is committed to ethical beauty; we never test on animals, and 100% of our product range is vegan-friendly and free from animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.