Returns & Exchanges
At Kojeva, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all products. If a formula isn't the right fit for your skin, we are here to help you find a better alternative or provide a full refund.
Initiate Your Request
Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all safety seals and components are included to prevent damage during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing